My iPhone 17 Pro Max TechWoven Case Cracked: How the Apple Store Replacement Went

This is the English edition of a review from my Japanese YouTube channel, iestaLife. I review gadgets from my home studio in Japan, so product links go to Amazon Japan.

Quick take

My Apple TechWoven case for the iPhone 17 Pro Max cracked at the edge of the camera opening during normal use. More than 14 days after purchase, the Apple Store in Japan still agreed to replace it free of charge, but it took several calls and two store visits.

The crack near the camera opening — The crack at the edge of the camera opening

What happened

I noticed a crack at the edge of the camera opening. I do not know exactly when it happened; possibly while taking the case on and off.
On the phone, support first said a repair would be paid because 14 days had passed. After I explained I had only used it normally, they agreed to look at it.
The online repair link I received only accepts products with a serial number, so the case could not be registered there.
I was told to bring it to an Apple Store, where a specialist checked it.
The store judged it was not my fault and approved a free replacement.
My colour was out of stock, so it had to be ordered. Shipping was not available; I have to go back to collect it and bring the cracked case with me.
I was told it would be the same colour. A different colour would only be given if mine is discontinued.

iPhone 17 Pro Max next to its case — I am still using the cracked case until the exchange

Who this is useful for

Anyone using a TechWoven case: take it on and off gently, because pressure around the camera opening seems to be the weak point. If yours cracks, it is worth asking Apple even after the return window.

Watch the videos

【iPhone17 Pro 純正ケース】テックウーブンケース、Apple Storeで無償交換対応。でも、在庫切れだと後日またApple Storeで受け取り。郵送不可【最終章】

The videos are in Japanese. This is the third and final part; the first part shows the crack right after I found it.

【iPhone純正ケース簡単に破損】大悲報！新しいテックウーブンケース数回の付け外しで逝く、、、

Limitations

This is one case, one store and one support experience in Japan in October 2025. Apple’s handling may differ by country, store and timing.

Products

Apple TechWoven Case for iPhone 17 Pro Max: on Amazon Japan

The Amazon Japan links above are affiliate links. As an Amazon Associate, I earn from qualifying purchases. Check the listing for the exact model, current price and shipping availability in your region.

More reviews in English